Call centres have changed significantly in recent years, with advances in training and technology making it a more attractive career path than ever before.
Demand is Rising for Call Centre Jobs in South Africa
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Insights
Hear from our industry leading experts as they share their knowledge.
Rewardsco Offers New Employment Opportunities for KZN’s Youth
Rewardsco’s answer to creating new jobs in the GBS sector is upskilling South Africa’s youth.
Is Artificial Intelligence replacing people in the BPO industry?
The BPO industry is highly competitive so it’s crucial to deploy the latest technologies to stay ahead of the curve. It’s no surprise that artificial intelligence (AI) is becoming an increasingly popular tool in the sector.
5 Tips to Help You Get Rid of Stress Right Now
You can’t control where or when stress hits, but you can control your response to it. While it can be difficult to find a way to ease the pressure, here are 5 tips to help you destress no matter where you may be.
How to Deal with Burnout
Here’s a quick look at what burnout is, how to recognise if you’re suffering from it and how you can get back to feeling like yourself again.
What is the Difference Between a BPO and a Call Centre?
Businesses around the world are seeing the merit in long-term Business Process Outsourcing (BPO) partnerships to stay ahead of competitors, so they are actively seeking the services of trusted BPO providers like Rewardsco.
Other articles of interest
Rewardsco Celebrates Diversity on Rainbow Day
In a world where diversity and inclusion are more important than ever, Rewardsco is proud of the culture we have built since the company opened its doors in 1996. This year, we hosted Rainbow Day, a spectacular event dedicated to celebrating our diverse workforce and...
South Africa: The BPO Destination of Choice for US and UK Businesses
When it comes to meeting the needs and customer expectations of the Business process outsourcing (BPO) industry, South Africa is the destination of choice thanks to our highly skilled workforce, favourable exchange rate, suitable time zone, and robust technology infrastructure.
Rewardsco & Qhubeka Help South Africans “To Move Forward”
Bicycles can – and do – change lives. The National Household Travel Survey, conducted in 2020 in collaboration with the Department of Transport, showed that walking was the main mode of travel for around 10.1 million learners to get to school because of the high cost...
The Role of Marketing in the BPO Industry
One area of BPO that is a lightning rod for success is marketing, as businesses need professional marketing strategies that are tailored to their target audiences in order to drive sales, raise awareness of products and services, provide support and attract new customers.
ChatGPT and the Rise of AI
ChatGPT’s impressive rise to fame has earned the right to be talked about, within this industry and beyond. Some are even comparing this tech to heavy-weights Microsoft and Google. That leads to another question. Can this be the future of search?
Why is Ethics so Important in the BPO Industry?
Ethics in the business world is an imperative factor in validating the trustworthiness of your brand.
Fathima Dildar, Rewardsco’s Executive Director – Group Corporate Governance and Company Secretary, lives by the ethos, “It takes an entire lifetime to create a reputation. It takes one second to lose it”.
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