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Retail and Ecommerce - BPO Industry - Rewardsco

Retail and
Your trusted partner in unparalleled growth and customer satisfaction.
The Retail and Ecommerce landscape is evolving at a breakneck pace, with customer expectations soaring and competition becoming fiercer. 
As a leading South African BPO, we are a beacon of innovation and customer-centric solutions in this sector.

Experience a seamless integration of technology and hyper-personalised service, where every interaction is an opportunity to enhance your brand's reputation and grow your bottom line.

Industry Insights


Optimise every customer touchpoint where inventory management communicates seamlessly with your CRM and customer feedback directly influences product availability.

Technology and Experience Integration

With over 25 years of experience, we bring advanced solutions to boost your business operations ensuring your business remains efficient and competitive.

Strategic Partnerships

We're more than a service – we're your partner in retail success. We understand your unique challenges and work with your business to bridge gaps. 

Our Strategy

Our Four-Pronged Strategy to Success ensures both you and your customer benefit every step of the way.


We Find the right customers for your business. 
We don't cast a wide net; we use Lead Generation and Data Selection to target individuals who are most likely to benefit from your products and services. Our data-driven approach ensures that every lead is a potential long-term customer, increasing your chances of success.


Winning customers is not just about closing a deal; it's about creating lasting relationships.
Our team of dedicated professionals know how to Win customers over from the very first interaction. We pride ourselves on understanding your customers' needs, addressing their pain points, matching the right product mix to the right customer and delivering solutions that exceed their expectations.


We don’t just find new customers, we’re here to GROW your revenue by deepening your relationship with your existing customers.
Our Cross-Sell and Upsell processes, coupled with our customer experience expertise allows us to identify opportunities to expand your offerings to loyal customers and keep them primed and ready for more.


Customer loyalty is the lifeblood of any successful business.
Our Retention strategies focus on nurturing and maintaining the trust and loyalty of your existing customer base. We employ proven churn, retention and win-back techniques to keep your customers happy, guaranteeing a lasting customer base who become your brand’s greatest assets.

Frequently Asked

  • Why Outsource with Rewardsco? 

    When it comes to shaping brand credibility and overall growth, we understand how vital maintaining reliable and timely communication with your customers is. Our consumer-focused strategies and inventive solutions make us an ally in Retail and Ecommerce customer management. With over twenty years of expertise, we have a proven track record in South Africa, the United States, the United Kingdom, Canada and Australia. Our efficient outsourcing services cater to the Retail and Ecommerce industry, guaranteeing seamless operations and continued business growth. 

  • What is Rewardsco’s offering in the Retail and Ecommerce sector?

    We provide sales acquisition services, omnichannel customer support, performance marketing and lead generation and platform management, specialising in customer journey mapping, CX and loyalty programme administration.

  • How does Rewardsco differ from other BPOs catering to the Retail and Ecommerce sector?  

    We examine current and emerging trends across the Retail and Ecommerce space, providing insights into opportunities for increasing competitiveness and strategies for overcoming business challenges.

Case Studies

Vodacom Retentions

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MTN Online New Lines

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View all case studies


“Rewardsco is setting a really great example for all centres! Please continue to cherish and celebrate these intentional customer experience improvement behaviors.”



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“Right from the start, our partnership has been smooth and stable and we regard Rewardsco as our strategic partner. I feel like we need to improve ourselves to match such a high-quality and honourable partner! The Rewardsco team is professional, the communication is efficient and the reactions are quick.”



Person's Title

“Rewardsco is more than just an outsource partner – they understand the bigger picture of where we want to be. They’ve set the bar. Everything they do compared to other partners stands out head and shoulders above the rest.”



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Fuel your business growth with our tailored outsourcing solutions. Submit your details below to schedule an in-person chat.
Fathima Dildar
Chief Business Development Officer - International
Thank you for your interest in a career with Rewardsco! To apply, please visit our Careers Portal and upload your CV. We look forward to hearing from you!
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