We defined our success as holding majority call share with optimal operating revenue.
As the campaign progressed, we consistently outperformed our competitors, earning us the majority share in call volume.
In 2021, Vodacom decided to swop out the lowest performing competitor with an incumbent, keeping the champion challenger model to three partners. During this time, we remained consistent in our performance delivery and in 2022 due to our superior results, the third BPO was dropped entirely, leaving only us and the one other competitor managing the full call share quota. Throughout this period Rewardsco remained the number one partner on all KPIs.
Today, thanks to the Rewardsco team’s unwavering commitment to exceeding customer expectations and driving success in retention campaigns, this operation continues to grow from strength to strength. It’s a testament to our ability to not only meet but consistently surpass industry standards, setting us apart as the trusted partner for Vodacom's critical retentions initiatives.