A Telecoms Giant
The most advanced telecommunications infrastructure on the African continent.
The country has a highly developed system for communication with 99.9% being completely digital. This includes everything from traditional landlines to wireless and satellite communication.
"South Africa has set ambitious goals through its broadband policy." South Africa Connect
South Africa is well-connected to the world through undersea cables.
These increase the capacity of the internet and allow for high-speed and reliable communication, making it the ideal setting for BPO evolution.
South Africa's solid infrastructure, combined with decreasing telecommunication costs, make it a central location for global BPO operations.
KwaZulu-Natal is also at the forefront of adopting cutting-edge technologies in the BPO sector, such as artificial intelligence, machine learning and robotic process automation.
The province is primed to offer a variety of customer service channels to improve your overall customer experience.
How We Do It:
Time Zone Advantage
Located at the tip of South Africa, Durban is booming with new BPO possibilty.