How It Works
Understanding Your Needs
Segmentation & Targeting
Training & Onboarding
Feedback & Iteration
What's the difference between inbound and outbound sales?
Inbound sales focus on addressing incoming customer inquiries and needs, while outbound sales involve proactive outreach to potential customers.
How do you ensure quality in outbound sales calls?
Our agents undergo extensive training, and we have quality assurance measures in place, including call monitoring and feedback loops.
Can I choose to have only inbound or outbound services?
Absolutely! While we offer both, you can choose the service that aligns best with your business needs.
What strategies do you employ for lead generation in outbound sales?
We use a combination of data analytics, market research and targeted outreach to generate and qualify leads.
How do you ensure a positive customer experience in inbound sales?
Our agents prioritise customer needs, provide timely responses and ensure that every interaction adds value.
Do you use any technology to aid the outbound sales process?
Yes, we utilise advanced dialler technologies integrated with CRM systems, call analytics and other AI tools to maximise connect rates and improve efficiency.
How do you handle negative feedback or complaints?
We take all feedback seriously. We identify root causes and amend through relevant customer journey redesign to address concerns promptly and continuously work on improving our services.
Can I get regular reports on a campaign's performance?
We provide regular updates and detailed reports on all key metrics that grow your business.
How quickly can I expect to see results from the sales campaigns?
While results can vary based on the nature of the campaign and market dynamics, many of our clients start seeing positive trends within a few weeks.