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Inbound and Outbound Sales - BPO Services - Rewardsco

Dominate Your Industry with our Expertise
We harness the power of data and technology to match the right product, price and pitch with the right customer, ensuring a tailored approach that resonates with your business.


With us, every call matters and every lead is nurtured. We use inbound and outbound sales to drive unparalleled growth for your business. 

Holistic Approach

By mastering both inbound and outbound sales we give your business the edge with comprehensive sales strategies.


Prioritise your customer's needs with our trusted inbound sales advisors.

Proactive Outreach

Our outbound sales strategies are not just about making calls; they're about making connections, understanding needs and offering value.

Data-Driven Decisions

By using data to drive our campaigns we ensure that we target the right audience to maximise your conversion rates.

Versatile Solutions

From lead generation to market research, our outbound strategies cover a wide range of services that match your business needs.

24/7 Support

No call goes unanswered and every opportunity to grow your business is seized.

Harnessing Technology

We use smart dialler tech enhanced with CRM systems, call analysis and AI tools to boost connections, make your business smoother and help it grow faster. Inbound Support: We prioritise your business needs and your customers’ wants with prompt, caring and exceptional support.

Outbound Support

We use data, technology and targeting to create meaningful connections and precise conversions for your business.

How It Works

Understanding Your Needs

We begin with a deep dive into your business model, products and target audience.

Segmentation & Targeting

Using data analytics, we segment your audience to ensure the right targeting for our campaigns.

Campaign Launch

With everything in place, we launch the campaign, be it inbound support or proactive outbound calls.

Training & Onboarding

Our team undergoes rigorous training to understand your offerings, ensuring they represent your brand perfectly.

Continuous Monitoring

We continuously monitor and analyse the campaign's performance, making real-time adjustments throughout the run.

Feedback & Iteration

Post-campaign, we gather insights, learn from them and iterate for future campaigns.

Frequently Asked

  • What's the difference between inbound and outbound sales?

    Inbound sales focus on addressing incoming customer inquiries and needs, while outbound sales involve proactive outreach to potential customers.

  • How do you ensure quality in outbound sales calls?

    Our agents undergo extensive training, and we have quality assurance measures in place, including call monitoring and feedback loops.

  • Can I choose to have only inbound or outbound services?

    Absolutely! While we offer both, you can choose the service that aligns best with your business needs.

  • What strategies do you employ for lead generation in outbound sales?

    We use a combination of data analytics, market research and targeted outreach to generate and qualify leads.

  • How do you ensure a positive customer experience in inbound sales?

    Our agents prioritise customer needs, provide timely responses and ensure that every interaction adds value.

  • Do you use any technology to aid the outbound sales process?

    Yes, we utilise advanced dialler technologies integrated with CRM systems, call analytics and other AI tools to maximise connect rates and improve efficiency.

  • How do you handle negative feedback or complaints?

    We take all feedback seriously. We identify root causes and amend through relevant customer journey redesign to address concerns promptly and continuously work on improving our services.

  • Can I get regular reports on a campaign's performance?

    We provide regular updates and detailed reports on all key metrics that grow your business.

  • How quickly can I expect to see results from the sales campaigns?

    While results can vary based on the nature of the campaign and market dynamics, many of our clients start seeing positive trends within a few weeks.

Connect with Us Today for Exceptional Customer Communication Solutions.

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How can we help?

Fuel your business growth with our tailored outsourcing solutions. Submit your details below to schedule an in-person chat.
Fathima Dildar
Chief Business Development Officer - International
Thank you for your interest in a career with Rewardsco! To apply, please visit our Careers Portal and upload your CV. We look forward to hearing from you!
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