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Telecommunications - BPO Industry - Rewardsco

Enriching Lives
Redefining customer engagement with a blend of innovation and empathy.
Customer experiences play a critical role in shaping the success of telecommunications companies. As a leading South African BPO, we are committed to delivering services that exceed global standards and the dynamic needs of the telecommunications industry, creating connections that go beyond transactions.
Drawing insights from industry leaders, we have crafted a suite of services that not only enhance operational efficiency but also foster deeper connections with customers.

Industry Insights

Technological Advancements

Stay ahead with Rewardsco as we adapt to the fast-paced developments in the telecommunications sector, offering services that are both innovative and reliable.

Customer-Centric Approach

Experience a partnership that prioritises your customers, delivering hyper-personalised and engaging services at every touchpoint.

Global Connectivity

Join hands with us to foster global connections, facilitating seamless communication across borders and creating robust ecosystems that allow scalability and sustainable growth.

Our Strategy

Our Four-Pronged Strategy to Success ensures both you and your customer benefit every step of the way.


We Find the right customers for your business. 
We don't cast a wide net; we use Lead Generation and Data Selection to target individuals who are most likely to benefit from your products and services. Our data-driven approach ensures that every lead is a potential long-term customer, increasing your chances of success.


Winning customers is not just about closing a deal; it's about creating lasting relationships.
Our team of dedicated professionals know how to Win customers over from the very first interaction. We pride ourselves on understanding your customers' needs, addressing their pain points, matching the right product mix to the right customer and delivering solutions that exceed their expectations.


We don’t just find new customers, we’re here to GROW your revenue by deepening your relationship with your existing customers.
Our Cross-Sell and Upsell processes, coupled with our customer experience expertise allows us to identify opportunities to expand your offerings to loyal customers and keep them primed and ready for more.


Customer loyalty is the lifeblood of any successful business.
Our Retention strategies focus on nurturing and maintaining the trust and loyalty of your existing customer base. We employ proven churn, retention and win-back techniques to keep your customers happy, guaranteeing a lasting customer base who become your brand’s greatest assets.

Frequently Asked

  • Why choose Rewardsco?

    Rewardsco understands the critical role of consistent and timely communication in determining brand reputation and overall success. Our customer-centric approach and innovative solutions make us a preferred partner for telecom management outsourcing. As a global entity with over two decades of experience operating in South Africa, the United States, the United Kingdom, Canada and Australia, we provide efficient telecom outsourcing services, ensuring business continuity and support. 

  • How does Rewardsco differ from other BPOs catering to the Telecommunications sector?

    We offer tailored solutions that align with the unique needs and preferences of each client, helping them achieve personalised solutions across various domains. By using data analytics, we provide actionable insights, helping businesses make informed decisions that drive growth and enhance customer satisfaction, with a focus on delivering omnichannel solutions and leveraging Big Data and Analytics.

  • How does Rewardsco ensure quality control in customer support outsourcing for the telecommunications industry?

    We employ performance tracking metrics and KPIs for quality control and productivity assessment, ensuring that you maintain control over the quality of services delivered.

  • What measures does Rewardsco take to resolve billing issues in the telecommunications sector?

    Our customer support outsourcing is designed to help customers resolve billing issues promptly, offering personalised solutions that match their budgets and needs, preventing these issues from becoming major pain points.

Case Studies

Vodacom Retentions

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MTN Online New Lines

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View all case studies


“Rewardsco is setting a really great example for all centres! Please continue to cherish and celebrate these intentional customer experience improvement behaviors.”



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“Right from the start, our partnership has been smooth and stable and we regard Rewardsco as our strategic partner. I feel like we need to improve ourselves to match such a high-quality and honourable partner! The Rewardsco team is professional, the communication is efficient and the reactions are quick.”



Person's Title

“Rewardsco is more than just an outsource partner – they understand the bigger picture of where we want to be. They’ve set the bar. Everything they do compared to other partners stands out head and shoulders above the rest.”



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Fathima Dildar
Chief Business Development Officer - International
Thank you for your interest in a career with Rewardsco! To apply, please visit our Careers Portal and upload your CV. We look forward to hearing from you!
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