Rewardsco Wins National Award for AI-Powered Technical Innovation

Rewardsco has received national recognition for an industry-first AI-powered platform that is redefining quality assurance, compliance and fraud detection in the South African GBS sector.

The solution earned Rewardsco the Top Technical Innovation Award at the 2025 BPESA GBS Alchemy Awards.

Led by Chief Technology Officer Yashika Naicker, the platform was developed in collaboration with Rewardsco’s IT and Fraud & Forensics teams, as well as Amazon Web Services (AWS).

The AI-powered bot automates essential quality assurance, compliance and fraud detection processes across the business. It analyses customer interactions and provides real-time feedback that helps improve agent performance, service quality and customer experience.

“Unlike traditional QA, which is slow, sample-based and retrospective, this solution delivers proactive, real-time, 100% coverage, positioning Rewardsco at the forefront of responsible AI in BPO,” Naicker said.

In some sectors AI is still viewed as a threat to employment in the BPO industry, but for the Rewardsco team, technology as an opportunity to strengthen the capabilities of its people.

“We choose to see AI-powered technology as a means to empower our people to imagine better, build smarter and lead boldly,” Naicker explained.

“This way, staff don’t resist technology, they embrace it. They see AI not as a replacement, but as a partner that amplifies their potential and transforms how we deliver excellence.”

This award also reflects Rewardsco’s culture of curiosity, collaboration and creative problem-solving and  also reinforces Rewardsco’s commitment to remaining at the forefront of technological innovation.

The Top Technical Innovation Award reinforces Rewardsco’s position as a South African GBS operator that uses technology with purpose, strengthening its people, protecting its customers and setting new standards for service delivery.