Over

1bn

Rand in Sales
Value Per Month

Over

1.5m

Customer Interactions
Per Month
Over

100 000

Products Sold
Per Month

Our Approach

Rewardsco Outbound Dialing Technology

Outbound Dialling Technology & Infrastructure

Rewardsco Sales has over 1.5 million customer interactions per month. This is achieved through state-of-the-art dialling infrastructure and multiple voice providers to eliminate downtime.
    Rewardsco Outsourced Female Sales Agent

    Sales Agent Interface Development

      Our proprietary interfaces seamlessly integrate with clients’ software systems, resulting in less redundancy and overall improvement in efficiency.
      Rewardsco After-Sales Support Center

      After-Sales Support & Customer Care

      Our Customer Support Centre expertly manages all customer queries and support requests to ensure quick and efficient resolutions to any issues.
        Rewardsco Members Reporting in a Boardroom

        Reporting & Analysis

        We offer clients Business Intelligence tools and comprehensive reporting to enable superior decision-making and ROI strategies.
          Rewardsco Recruitment & Training Team

          Recruitment & Training

            Our in-house recruitment division uses leading assessment tools to attract and retain the highest calibre of sales consultants to meet our clients’ premium quality requirements.
            Rewardsco Quality Assurance Checklist

            Quality Assurance

            Our in-house monitoring department measures interaction quality and legislative compliance across all client campaigns.

              Our Directors

              Our Directors are hands-on when it comes to running the business. They provide expertise and leadership from the ground-up and empower our sales consultants to live and breathe the brands they market on behalf of our valued clients. In other words, they walk the talk.
              Sven Steenfeldt-Kristensen

              Trevor Koen

              Managing Director & Co-Founder of Rewardsco Sales
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              As one of the founding members of the company, Trevor’s entrepreneurial spirit and unwavering dedication to delivering consistent results and quality experiences is woven into the fabric of Rewardsco Sales. Trevor oversees all sales operations and has developed a keen eye for identifying opportunities to exceed client expectations.

              Pieter Du Plooy

              Executive Director – Information Technology
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              Since 1997, Piet has excelled in keeping Rewardsco Sales at the forefront of technology with a stable infrastructure that mitigates downtime risk and an innovative dialling environment that increases call ratios. Piet is the resident “tech whisperer”, displaying an uncanny ability to interpret the operational needs of the business and ensure that the IT infrastructure adapts to meet those needs with precision and reliability.

              Dylan Koen

              Executive Director – Group Business Development and Client Services
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              Driven by a passion for sales and cultivating meaningful business relationships, Dylan began his career with the company in 1999. Being an enthusiastic scuba diver, Dylan appreciates that exploring the depths is infinitely more rewarding than skimming the surface. He applies the same principle when helping clients to uncover their core business needs and then develops strategies to achieve maximum results.

              Craig De Busser

              Executive Director – Sales and Business Support
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              Craig ensures that Rewardsco Sales has a strong backbone to support its clients and their needs. He oversees all operational support services, including sales, recruitment and training, project planning, facilities, HR and finance. An avid sports fan, Craig understands the importance of teamwork and keeps all the moving parts of the organisation working in sync to achieve their goals and optimise operational capacity.

              Daniel
              Dos Reis

              Customer Service Manager

              Daniel is a people-pleaser, always finding creative ways to offer superior service and support to our valued customers. His talent as a musician definitely helps him to maintain harmony when managing his 24/7 customer support team while consistently striking a perfect chord with clients.

              Lance
              Green

              Business Development Manager

              Lance manages the sales and CRM teams with a healthy dose of motivation and aligns their vision through sound strategic planning. It’s never a question of the chicken or the egg with Lance, as he firmly believes that Cloudlogic’s success lies in delivering solutions that meet actual customer needs instead of perceived needs.

              Brett
              Carazzo

              Client Relationship & Channel Partner Manager

              Brett manages strategic partnerships to ensure growth and enhanced customer experiences. He manages the needs of our valued clients and aligns solutions with both their current and future plans. Given his love for travel and adventure, it’s no surprise that Brett thrives on pushing the boundaries to achieve remarkable results for clients.

              Tara-Paige
              Gelman

              Group Marketing Manager

              Tara is responsible for all things marketing and oversees the growth of the Cloudlogic brand. She relishes every opportunity to showcase Cloudlogic’s ground-breaking work to the world. Tara’s expertise in connecting with people from all walks of life stems from her love of travel and embracing global cultures, not to mention their cuisine.

              Donovan
              Kelly

              Solutions Architect

              Donovan thrives on designing and building solutions that solve complex operational problems for clients while delivering sound business intelligence to improve decision-making. His passion for developing solutions is rivalled only by his affinity for video games, clearly reflecting his “work hard, play hard” approach to life.

              Kiroshan
              Govender

              Software Development Manager

              Kiro is responsible for the development of our SaaS products and getting them ready for the marketplace. Being a die-hard Liverpool FC supporter, Kiro knows that it takes dedication and team spirit to rise to the top of the league, so he takes every opportunity to cultivate these qualities in his global team of developers.

              Our Directors

              Our Directors are hands-on when it comes to running the business. They provide expertise and leadership from the ground-up and empower our sales consultants to live and breathe the brands they market on behalf of our valued clients. In other words, they walk the talk.
              Michael Steenfeldt-Kristensen

              Michael Steenfeldt-Kristensen

              Non-executive Chairman

              Michael founded the Rewardsco Group in July 1996 and has served as the Executive Chairman since its formation. He has driven the development of the Rewardsco Group from a start-up company to the entrepreneurial and formidable business that it is today. Previously, Michael served in the banking industry where he headed up the Asia Region for the National Australia Bank/Bank of New Zealand Group. Prior to this, Michael served as Group Treasurer for the Barclays/First National Bank Group in South Africa, where he steered the group to a dominant position in the financial markets.

               

               

              Trevor Koen

              Group Managing Director

              Trevor co-founded the Rewardsco Group in 1996 and is instrumental in its ongoing strategic development. He leads Rewardsco Sales, the Group’s Sales and Distribution business, in addition to serving on the Group Investment Committee. Trevor has an entrepreneurial background, having previously owned and managed a chain of retail stores and an importing/distribution business.

               

              Dylan Koen

              Dylan Koen

              Managing Director – Proprietary Businesses

              Dylan joined Rewardsco in 1999 and was appointed to the role of Executive Director in 2010. He currently serves as the Managing Director of Rewardsco’s Proprietary Businesses, focusing on innovation, business growth and diversification into new markets. Dylan previously led Rewardsco Sales’ business development initiatives after earning a MAP and MBA from Wits Business School.

               

               

              Jackie van der Zwan

              Jackie van der Zwan

              Executive Director – Business Operations

              Jackie joined Rewardsco in 2019 to develop innovative approaches to increase productivity and operational efficiency while reducing associated costs. Jackie drives a customer-centric culture and ensures alignment among the various operational divisions across the entire business.

               

              Sven Steenfeldt-Kristensen

              Non-Executive Director

              Sven joined Rewardsco Group as an Executive Director in April 2005. Sven plays an instrumental role in defining the Group’s strategic direction to unlock value for all stakeholders. He currently serves as the Managing Director of Rewardsco Investments and sits on the Group Investment Committee. Sven has a background in investments, technology and business development having prior to this obtained a Bachelor of Commerce degree in New Zealand.

               

               

               
               

              Our Team

              In an age of chatbots, automated email responders and pre-recorded telephone menus, customers are craving more human interactions and less automation. At Rewardsco Sales, we value the “People Economy”.

              Our business may be powered by the latest technology and infrastructure, but we know that it is driven by our sales force. Every consultant is people-oriented and trained to focus on creating memorable and positive experiences with customers. This gives you not just an outsourced sales force, but outsourced brand ambassadors.

              What sets us apart from our industry peers is the understanding that a large part of our success is the sum of positive interactions between real people.

              Top Clients

              Top Clients

               

              Why South Africa

              South Africa offers much more than a tropical climate, breath-taking scenery and great hospitality. Our country is a colourful patchwork of cultures and languages, with a vibrant and hardworking population that have assimilated western cultural norms into their proudly South African identities.

              Located at the tip of the African continent, South Africa is 10 hours ahead of the United States West Coast and 9 hours behind the Australian East Coast. This means we are ideally situated to offer comprehensive “dusk to dawn” solutions during peak business hours long after the sun has set on our sandy shores.

              In 2016, South Africa was named Offshoring Destination of the Year at the 2016 Global Sourcing Association (GSA) awards in London. South Africa has also won this prestigious award in 2012 and 2014, solidifying its position as a world-class offshoring destination.

              Rewardsco is a proud member of Business Process Enabling South Africa (BPESA), which supports and promotes domestic and international contact centre and BPO investments into South Africa.

              As a member of SACCRA (South African Credit and Risk Reporting Association), Rewardsco Sales is able to enhance our data-driven approach to both customer acquisition and retention thus improving lifetime value for our clients.

              Why South Africa

              South Africa offers much more than a tropical climate, breath-taking scenery and great hospitality. Our country is a colourful patchwork of cultures and languages, with a vibrant and hardworking population that have assimilated western cultural norms into their proudly South African identities.

              Located at the tip of the African continent, South Africa is 10 hours ahead of the United States West Coast and 9 hours behind the Australian East Coast. This means we are ideally situated to offer comprehensive “dusk to dawn” solutions during peak business hours long after the sun has set on our sandy shores.

              In 2016, South Africa was named Offshoring Destination of the Year at the 2016 Global Sourcing Association (GSA) awards in London. South Africa has also won this prestigious award in 2012 and 2014, solidifying its position as a world-class offshoring destination.

              Rewardsco is a proud member of Business Process Enabling South Africa (BPESA), which supports and promotes domestic and international contact centre and BPO investments into South Africa.

              As a member of SACRRA (South African Credit and Risk Reporting Association), Rewardsco Sales is able to enhance our data-driven approach to both customer acquisition and retention thus improving lifetime value for our clients.

              Benefits of South Africa as an offshoring destination:

              Cost

              Due to favourable exchange rates and incentives, we are uniquely positioned to offer international customers a highly trained sales force along with premium technical expertise and world-class infrastructure at a lower cost. This also allows businesses to free up time and resources to focus on their core functions.
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              Accenting

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              South Africa has a literacy rate of 93%, with English being the dominant language for business and media communications. A substantial portion of the workforce speaks fluent English in neutral accents that are not jarring and can be easily understood by foreign customers from North America, the UK or Australia.

              Cultural Alignment

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              South Africa may be a melting pot of unique cultures, but you will find strong western influences wherever you go thanks to our global outlook, connectivity and the perennial stream of incoming tourists and businesses from across the world. Our sales force inherently understands western cultural norms and practices.

              Transparency

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              Our clients trust us to deal directly with their customers, so we believe in an open door policy that cultivates transparency and long lasting relationships. Our clients are free to walk onto our sales floors to see our team in action, or dial in at any time, from anywhere, to listen to their live campaigns.

              Our Parent Company

              Rewardsco Sales is proudly owned by Rewardsco Investments, which manages a portfolio of industry leading businesses in the sectors of outsourced sales and distribution, telecommunications, fintech, mobile broadband and IT.
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              Work For Us

              Rewardsco Sales is always on the lookout for driven, hard-working people to join our constantly growing team. View available positions on LinkedIn and the Rewardsco Careers website.
              LinkedIn
              Website

              Contact Us

              If you have any queries about our services or want to find out how our sales solutions can transform your business, please visit our Contact Us page to submit your details.
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