Over
1bn
Rand in Sales
Value Per Month
Over
1.5m
Customer Interactions
Per Month
Per Month
Over
100 000
Products Sold
Per Month
Per Month
Our Approach

Outbound Dialling Technology & Infrastructure
Rewardsco Sales has over 1.5 million customer interactions per month. This is achieved through state-of-the-art dialling infrastructure and multiple voice providers to eliminate downtime.

Sales Agent Interface Development
Our proprietary interfaces seamlessly integrate with clients’ software systems, resulting in less redundancy and overall improvement in efficiency.

After-Sales Support & Customer Care
Our Customer Support Centre expertly manages all customer queries and support requests to ensure quick and efficient resolutions to any issues.

Reporting & Analysis
We offer clients Business Intelligence tools and comprehensive reporting to enable superior decision-making and ROI strategies.

Recruitment & Training
Our in-house recruitment division uses leading assessment tools to attract and retain the highest calibre of sales consultants to meet our clients’ premium quality requirements.

Quality Assurance
Our in-house monitoring department measures interaction quality and legislative compliance across all client campaigns.
Our Directors
Our Directors are hands-on when it comes to running the business. They provide expertise and leadership from the ground-up and empower our sales consultants to live and breathe the brands they market on behalf of our valued clients. In other words, they walk the talk.

Michael Steenfeldt-Kristensen
Non-executive Chairman
Michael founded the Rewardsco Group in July 1996 and has served as the Executive Chairman since its formation. He has driven the development of the Rewardsco Group from a start-up company to the entrepreneurial and formidable business that it is today. Previously, Michael served in the banking industry where he headed up the Asia Region for the National Australia Bank/Bank of New Zealand Group. Prior to this, Michael served as Group Treasurer for the Barclays/First National Bank Group in South Africa, where he steered the group to a dominant position in the financial markets.

Trevor Koen
Group Managing Director
Trevor co-founded the Rewardsco Group in 1996 and is instrumental in its ongoing strategic development. He leads Rewardsco Sales, the Group’s Sales and Distribution business, in addition to serving on the Group Investment Committee. Trevor has an entrepreneurial background, having previously owned and managed a chain of retail stores and an importing/distribution business.

Dylan Koen
Managing Director – Proprietary Businesses
Dylan joined Rewardsco in 1999 and was appointed to the role of Executive Director in 2010. He currently serves as the Managing Director of Rewardsco’s Proprietary Businesses, focusing on innovation, business growth and diversification into new markets. Dylan previously led Rewardsco Sales’ business development initiatives after earning a MAP and MBA from Wits Business School.

Jackie van der Zwan
Executive Director – Business Operations
Jackie joined Rewardsco in 2019 to develop innovative approaches to increase productivity and operational efficiency while reducing associated costs. Jackie drives a customer-centric culture and ensures alignment among the various operational divisions across the entire business.

Sven Steenfeldt-Kristensen
Non-Executive Director
Sven joined Rewardsco Group as an Executive Director in April 2005. Sven plays an instrumental role in defining the Group’s strategic direction to unlock value for all stakeholders. He currently serves as the Managing Director of Rewardsco Investments and sits on the Group Investment Committee. Sven has a background in investments, technology and business development having prior to this obtained a Bachelor of Commerce degree in New Zealand.

Mohammed Gafoor
Non-Executive Director
Mohammed was appointed as the Group Financial Director in January 2020. He plays a key role in strategic Group initiatives and heads up the overall financial functions of the Group. Mohammed also serves on the Group Investment Committee.
Our Team
In an age of chatbots, automated email responders and pre-recorded telephone menus, customers are craving more human interactions and less automation. At Rewardsco Sales, we value the “People Economy”.
Our business may be powered by the latest technology and infrastructure, but we know that it is driven by our sales force. Every consultant is people-oriented and trained to focus on creating memorable and positive experiences with customers. This gives you not just an outsourced sales force, but outsourced brand ambassadors.
What sets us apart from our industry peers is the understanding that a large part of our success is the sum of positive interactions between real people.
Our business may be powered by the latest technology and infrastructure, but we know that it is driven by our sales force. Every consultant is people-oriented and trained to focus on creating memorable and positive experiences with customers. This gives you not just an outsourced sales force, but outsourced brand ambassadors.
What sets us apart from our industry peers is the understanding that a large part of our success is the sum of positive interactions between real people.
Benefits of South Africa as an offshoring destination:
Cost
Due to favourable exchange rates and incentives, we are uniquely positioned to offer international customers a highly trained sales force along with premium technical expertise and world-class infrastructure at a lower cost. This also allows businesses to free up time and resources to focus on their core functions.

Accenting

South Africa has a literacy rate of 93%, with English being the dominant language for business and media communications. A substantial portion of the workforce speaks fluent English in neutral accents that are not jarring and can be easily understood by foreign customers from North America, the UK or Australia.
Cultural Alignment

South Africa may be a melting pot of unique cultures, but you will find strong western influences wherever you go thanks to our global outlook, connectivity and the perennial stream of incoming tourists and businesses from across the world. Our sales force inherently understands western cultural norms and practices.
Transparency

Our clients trust us to deal directly with their customers, so we believe in an open door policy that cultivates transparency and long lasting relationships. Our clients are free to walk onto our sales floors to see our team in action, or dial in at any time, from anywhere, to listen to their live campaigns.
Our Parent Company
Rewardsco Sales is proudly owned by Rewardsco Investments, which manages a portfolio of industry leading businesses in the sectors of outsourced sales and distribution, telecommunications, fintech, mobile broadband and IT.
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