13,150 m²

Facility on
Umhlanga Ridge

1700+

Highly Trained
Consultants

12bn+

Rand in Sales
Value Per Year

1.5m+

Products Sold
Per Year

Our Approach

Outbound Dialling Technology & Infrastructure

Rewardsco Sales has over 1.5 million customer interactions per month. This is achieved through state-of-the-art dialling infrastructure and multiple voice providers to eliminate downtime.

Sales Agent Interface Development

Our proprietary interfaces seamlessly integrate with clients’ software systems, resulting in less redundancy and overall improvement in efficiency.

After-Sales Support & Customer Care

Our Customer Support Centre expertly manages all customer queries and support requests to ensure quick and efficient resolutions to any issues.

Reporting & Analysis

We offer clients Business Intelligence tools and comprehensive reporting to enable superior decision-making and ROI strategies.

Recruitment & Training

Our in-house recruitment division uses leading assessment tools to attract and retain the highest calibre of sales consultants to meet our clients’ premium quality requirements.

Quality Assurance

Our in-house monitoring department measures interaction quality and legislative compliance across all client campaigns.

Our Directors

Our Directors are hands-on when it comes to running the business. They provide expertise and leadership from the ground-up and empower our sales consultants to live and breathe the brands they market on behalf of our valued clients. In other words, they walk the talk.

Michael Steenfeldt-Kristensen

Non-executive Chairman

 

Michael founded the Rewardsco Group in July 1996 and has served as the Executive Chairman since its formation. He has driven the development of the Rewardsco Group from a start-up company to the entrepreneurial and formidable business that it is today. Previously, Michael served in the banking industry where he headed up the Asia Region for the National Australia Bank/Bank of New Zealand Group. Prior to this, Michael served as Group Treasurer for the Barclays/First National Bank Group in South Africa, where he steered the group to a dominant position in the financial markets.

Trevor Koen

Group Managing Director

 

Trevor co-founded the Rewardsco Group in 1996 and is instrumental in its ongoing strategic development. He leads Rewardsco Sales, the Group’s Sales and Distribution business, in addition to serving on the Group Investment Committee. Trevor has an entrepreneurial background, having previously owned and managed a chain of retail stores and an importing/distribution business.

Dylan Koen

Managing Director – Proprietary Businesses

Dylan joined Rewardsco in 1999 and was appointed to the role of Executive Director in 2010. He currently serves as the Managing Director of Rewardsco’s Proprietary Businesses, focusing on innovation, business growth and diversification into new markets. Dylan previously led Rewardsco Sales’ business development initiatives after earning a MAP and MBA from Wits Business School.

Jackie van der Zwan

Executive Director – Business Operations

Jackie joined Rewardsco in 2019 to develop innovative approaches to increase productivity and operational efficiency while reducing associated costs. Jackie drives a customer-centric culture and ensures alignment among the various operational divisions across the entire business.

Sven Steenfeldt-Kristensen

Non-Executive Director

Sven joined Rewardsco Group as an Executive Director in April 2005. Sven plays an instrumental role in defining the Group’s strategic direction to unlock value for all stakeholders. He currently serves as the Managing Director of Rewardsco Investments and sits on the Group Investment Committee. Sven has a background in investments, technology and business development having prior to this obtained a Bachelor of Commerce degree in New Zealand.

Fathima Dildar

Executive Director – Group Corporate Governance

Fathima joined Rewardsco in June 2019 and serves as the Group Corporate Governance Director and Company Secretary. As an admitted attorney, notary public and conveyancer, Fathima is a key figure in mitigating business risk and proactively addressing legal compliance issues. She holds a Masters in Social Justice, a B-LLB from the University of KwaZulu-Natal and a qualification in Corporate Governance from the University of South Africa. She previously served as a Commercial, Mergers and Acquisitions attorney at Norton Rose Fulbright and a Market Conduct, Risk and Compliance Specialist within the finance industry.

 

Our Team

In an age of chatbots, automated email responders and pre-recorded telephone menus, customers are craving more human interactions and less automation. At Rewardsco Sales, we value the “People Economy”.

Our business may be powered by the latest technology and infrastructure, but we know that it is driven by our sales force. Every consultant is people-oriented and trained to focus on creating memorable and positive experiences with customers. This gives you not just an outsourced sales force, but outsourced brand ambassadors.

What sets us apart from our industry peers is the understanding that a large part of our success is the sum of positive interactions between real people.

Top Clients

Why South Africa

South Africa offers much more than a tropical climate, breath-taking scenery and great hospitality. Our country is a colourful patchwork of cultures and languages, with a vibrant and hardworking population that have assimilated western cultural norms into their proudly South African identities.

Located at the tip of the African continent, South Africa is 10 hours ahead of the United States West Coast and 9 hours behind the Australian East Coast. This means we are ideally situated to offer comprehensive “dusk to dawn” solutions during peak business hours long after the sun has set on our sandy shores.

In 2016, South Africa was named Offshoring Destination of the Year at the 2016 Global Sourcing Association (GSA) awards in London. South Africa has also won this prestigious award in 2012 and 2014, solidifying its position as a world-class offshoring destination.

Rewardsco is a proud member of Business Process Enabling South Africa (BPESA), which supports and promotes domestic and international contact centre and BPO investments into South Africa.

As a member of SACRRA (South African Credit and Risk Reporting Association), Rewardsco Sales is able to enhance our data-driven approach to both customer acquisition and retention thus improving lifetime value for our clients.

Why South Africa

South Africa offers much more than a tropical climate, breath-taking scenery and great hospitality. Our country is a colourful patchwork of cultures and languages, with a vibrant and hardworking population that have assimilated western cultural norms into their proudly South African identities.

Located at the tip of the African continent, South Africa is 10 hours ahead of the United States West Coast and 9 hours behind the Australian East Coast. This means we are ideally situated to offer comprehensive “dusk to dawn” solutions during peak business hours long after the sun has set on our sandy shores.

In 2016, South Africa was named Offshoring Destination of the Year at the 2016 Global Sourcing Association (GSA) awards in London. South Africa has also won this prestigious award in 2012 and 2014, solidifying its position as a world-class offshoring destination.

Rewardsco is a proud member of Business Process Enabling South Africa (BPESA), which supports and promotes domestic and international contact centre and BPO investments into South Africa.

As a member of SACRRA (South African Credit and Risk Reporting Association), Rewardsco Sales is able to enhance our data-driven approach to both customer acquisition and retention thus improving lifetime value for our clients.

Benefits of South Africa as an offshoring destination:

 

Cost

Due to favourable exchange rates and incentives, we are uniquely positioned to offer international customers a highly trained sales force along with premium technical expertise and world-class infrastructure at a lower cost. This also allows businesses to free up time and resources to focus on their core functions.

 

Accenting

South Africa has a literacy rate of 93%, with English being the dominant language for business and media communications. A substantial portion of the workforce speaks fluent English in neutral accents that are not jarring and can be easily understood by foreign customers from North America, the UK or Australia.

 

Cultural Alignment

South Africa may be a melting pot of unique cultures, but you will find strong western influences wherever you go thanks to our global outlook, connectivity and the perennial stream of incoming tourists and businesses from across the world. Our sales force inherently understands western cultural norms and practices.

 

Transparency

Our clients trust us to deal directly with their customers, so we believe in an open door policy that cultivates transparency and long lasting relationships. Our clients are free to walk onto our sales floors to see our team in action, or dial in at any time, from anywhere, to listen to their live campaigns.

Our Parent Company

Rewardsco Sales is proudly owned by Rewardsco Investments, which manages a portfolio of industry leading businesses in the sectors of outsourced sales and distribution, telecommunications, fintech, mobile broadband and IT.

Work For Us

Rewardsco Sales is always on the lookout for driven, hard-working people to join our constantly growing team. View available positions on LinkedIn and the Rewardsco Careers website.

Contact Us

If you have any queries about our services or want to find out how our sales solutions can transform your business, please visit our Contact Us page to submit your details.