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A.I in the BPO Industry
ChatGPT, Bing, Jasper and hundreds of other consumer AI tools have surged in popularity since the beginning of 2023, but AI has been used for much longer in the BPO industry.
Rewardsco & Qhubeka Help South Africans “To Move Forward”
Bicycles can – and do – change lives. The National Household Travel Survey, conducted in 2020 in collaboration with the Department of Transport, showed that walking was the main mode of travel for around 10.1 million learners to get to school because of the high cost...
The Role of Marketing in the BPO Industry
One area of BPO that is a lightning rod for success is marketing, as businesses need professional marketing strategies that are tailored to their target audiences in order to drive sales, raise awareness of products and services, provide support and attract new customers.