What’s in Store for the BPO sector in 2022?

What’s in Store for the BPO sector in 2022?

A global pandemic and the rise of social media have led to more innovation in the BPO sector. Stephen Butler-Emmett, Rewardsco’s Managing Executive: Customer Service, believes more positive change is on the horizon in 2022. “The whole explosion around self-service and...
Customer Experience Can Make or Break Your Business!

Customer Experience Can Make or Break Your Business!

Customer experience has become a buzzword in the past few years, and even more so since the arrival of COVID-19. But what exactly is customer experience, and why is it important for your business to adopt a customer-first mindset? Having been in the digital marketing...