When it comes to meeting the needs and customer expectations of the Business process outsourcing (BPO) industry, South Africa is the destination of choice thanks to our highly skilled workforce, favourable exchange rate, suitable time zone, and robust technology infrastructure.
Bicycles can – and do – change lives. The National Household Travel Survey, conducted in 2020 in collaboration with the Department of Transport, showed that walking was the main mode of travel for around 10.1 million learners to get to school because of the high cost...
One area of BPO that is a lightning rod for success is marketing, as businesses need professional marketing strategies that are tailored to their target audiences in order to drive sales, raise awareness of products and services, provide support and attract new customers.
ChatGPT’s impressive rise to fame has earned the right to be talked about, within this industry and beyond. Some are even comparing this tech to heavy-weights Microsoft and Google. That leads to another question. Can this be the future of search?
Ethics in the business world is an imperative factor in validating the trustworthiness of your brand.
Fathima Dildar, Rewardsco’s Executive Director – Group Corporate Governance and Company Secretary, lives by the ethos, “It takes an entire lifetime to create a reputation. It takes one second to lose it”.
Access to quality medical healthcare for employees has become paramount in recent years to ensure a healthy, productive workforce. The toll the COVID pandemic took on employees across all sectors has led larger organisations to look for more innovative ways to take...
Call centres have changed significantly in recent years, with advances in training and technology making it a more attractive career path than ever before.
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